MassLive reports:
Worcester’s emergency notification system, ALERTWorcester, has been relaunched five months after a data breach.
ALERTWorcester’s service provider, OnSolve CodeRED, fell victim to the cybersecurity breach in November 2025. The notification system was shut down during the breach and residents instead received updates through the city’s social media accounts.
City Manager Eric D. Batista and Department of Emergency Communications and Management Commissioner Charles R. Goodwin announced the return of ALERTWorcester in their communications to the city council for this week’s council meeting. Although the system is live, residents will have to re-enroll in the new system, according to Goodwin.
Read more at MassLive.
The breach involved Crisis24’s legacy system and was carried out by the INC Ransom group. Recovery from this incident involved transitioning customers to the current Crisis24 CodeRED system. Data had to be restored from a March 2025 backup, so not all of it was recovered.
