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Lack of MFA cost the City of Hamilton in Canada $18.3 million

In Insurance News, Data Breach News, News
August 06, 2025
Lack of MFA cost the City of Hamilton in Canada $18.3 million

CP24 reports:

The City of Hamilton will be on the hook for the more than $18 million it has cost to recover from a ransomware attack after their insurance claim was denied.

In an update presented to a city committee on Wednesday, staff said that its insurer denied the claim for reimbursement of costs related to the February cyberattack because multi-factor authentication (MFA) had not been fully implemented for online services when the attack happened.

Staff said Hamilton obtained a third-party to review the coverage denial, but the review found the denial aligned with the policy.

Read more at CP24.