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More than half of Black Friday shoppers wary of breached online retailers

In Consumer Alerts
November 22, 2023

Insurance Business reports some findings for U.K. consumers. Would the findings be in the same in the U.S., we wonder?

A survey conducted by QBE Insurance has revealed a cautious stance among Black Friday shoppers towards online retailers that have experienced data breaches. The study found that 54% of consumers participating in Black Friday sales would avoid retailers that had suffered a data breach, underscoring the growing importance of cybersecurity among shoppers.

The survey, which comes amid an escalating cost-of-living crisis, suggests that heightened Black Friday shopping activity may be expected. However, this surge in online shopping places a greater onus on retailers to strengthen their cyber security measures. The findings indicate that consumer confidence and data protection are critical, with 76% of respondents stating that an online retailer’s cybersecurity is a key concern for them.

Read more at Insurance Business.