404 Media reports:
Hackers say that they used Meta’s AI support chatbot to break into a host of high-profile Instagram profiles by asking the support bot to change the email address associated with the target account. The claims coincide with a series of high-profile Instagram account takeovers, including the Barack Obama White House account, the Chief Master Sergeant of Space Force’s account, and Sephora’s account.
The news shows the extreme risk associated with offloading support or critical functions to an AI chatbot. Users who have had their accounts stolen say that there is no way to escalate their problem to a human.
Read more at 404 Media.
