YES24 is a South Korean booking and entertainment ticketing service. A ransomware attack on June 9 had impact on its services, as Chosun.Biz reports:
Access to the website was completely halted, along with order histories and shipping. As a result, the entertainment industry also faced repercussions, with B.I postponing his fan meeting’s pre-sale schedule, and Park Bo-gum delaying the pre-sale confirmation for his fan meeting tour in Seoul.
ATEEZ, DAY6, Xdinary Heroes, and TWICE postponed their concert ticket sales, while ENHYPEN canceled the fan signing event to commemorate their new album release.
Now the CEO has issued an apology and pledge of compensation to customers. Chosun.Biz reports:
On the 16th, YES24 co-CEOs Kim Seok-hwan and Choi Se-ra said, “We deeply apologize to all those involved, including customers who have experienced inconvenience and our partners,” and noted, “We take the erosion of trust caused by this incident seriously and are currently mobilizing all our resources for recovery from the damage and rebuilding trust.”
They continued, “This incident was a systems failure caused by an external ransomware attack, and as a responsible platform operator, YES24 is putting all its efforts into service recovery and security checks,” adding, “Given the nature of a ransomware attack, there is a possibility that hackers could monitor external responses or add further threats, so we had to approach information disclosure cautiously. Nevertheless, we sincerely apologize once again for not being able to provide customers with accurate information more quickly and correctly.”
Read YES24’s full statement with and their pledge to compensate those affected on Chosun.Biz.
